JewelryMax Store Policy

Online Support



Shipping Policy

- All Orders are shipped out in 24 business hours. (Most orders will take 2-3 days to be delivered in USA.)

- During the holiday season or peak season, it is important to get your orders in early so that we can meet your deadlines. If you need your order by a specific date and will not accept the order later, please make this clear when ordering.

- Reshipping or Redirecting request due to an incorrect address provided has to pay additional fee.

- Customers are fully responsible for any additional fees imposed by customs, including any tariffs and duties.

- Credit Card will be charged when order is placed with us. Store credit will be issued for any out of stock. Store Credits are applied to your next purchases automatically.



Shipping Rate



Domestic Shipping Rate

Basic Shipping Rate : $8.75 Flat

Over $200 Order : Shipping Free.

Shipping is free on order amount over $200.

Over $100 Under $200 Order : Shipping Free on Next Order.

Next order shipping is free. Next order must be placed on within 14 days.

Priority or Express Shipping Rate

Priority and Express Shipping costs are auto caluculated based on estimated Package weight and shipping destination when checked out.

DropShipping Fee and Shipping Rate--Updated on 2/2/2024

Shipping cost of Dropshipping order is calculated based on below formular.

(All Order under $40 is considered as dropshipping)

$6.00 + ($0.50 x Qty)

Bulk and Heavy items Surcharge Exception

In case an order includes many bulk heavy items, such as heavy fashion jewelry, winter warmers, special dozen pack, handbags, hats & caps, additional surchage might be applied to basic rate, but it does not exceed $17.50 at the maximum.  

 

Alaska and Hawaii :$15.00 Flat (Over $300.Shipping Free)

Puerto Rico, Guam, Vigin island (US) :$15.00 Flat

    

Oversea Shipping Rate

 All International orders will be shipped by  USPS or UPS . Shipping Charge will be Auto-calculated based on USPS or UPS Real-time Software(shipping country and package weight)..




Drop Shipping

We do drop ship in USA. No minimum order amount is required on your drop ship order. We ship to the any shipping address you ask.  For the drop ship cost, please see our drop ship shipping cost above*. 

 - Invoice and tracking information will be emailed to you, not to your customers and no invoice will be enclosed in the package. If you do not receive invoice and tracking email, please check in your spam folder.    
 - The return policy of drop shipping order is same as our regular order return policy.   
 - Shipper name will be your company name, but ship from address will be our warehouse address.
  - You can use our product pictures for your business purpose for free. 

 



Discount Plan

      Discount by Order Amount

Purchase Amount Discount Rate
 $300 or More     3.0 % Discount
$500 or More     5.0 % Discount

      Quantity Discount

 We offer as large as 5% volume discount to bulk buyers. Discount will be automatically shown before you finish checkout process. Discount rate and purchase requirement are as shown below table.

Order Quantlty of Each Item Discount Rate
 6 or More     2.0 %   Discount
Dozen or More     3.0 %   Discount



Return Policy

- > - Only unused defective merchandise and Wrong items may be returned with pre authorization and a copy of the original receipt and invoice. There will be 25% restocking fee to the return for any other reason.

- To get pre authorization number, send email to help@jewelrymax.net with order number and item number.

- Items that have been displayed, offered for sale, or marked in any way are not returnable.

- All claims must be within 10 days of receipt.

- Returned items will not be accepted if it's not assorted exactly as it has been shipped in its original packaging.

-There will be 25% restocking fee for any cancellation on processed orders.

- All leggings and stockings are final sale and may not be returned due to hygiene purposes and to protect all customers.



Payment

- Orders must be paid with a MasterCard, Visa, Discover Card. If using a credit card, please include card#, expiration date, the name as it appears on the card, 3 digit Card Verification number and the billing address. No C.O.D. payments accepted.